Transform your IT organization into a proactive business partner with our experts. What is it like to request service from your IT organization? Are you perceived as modern and engaged in delivering a superior user experience? Capabilities are an integral part of the CCT Service Management Solutions. our Experts use service management solutions designed to help you increase the value IT provide to the business and enable an enterprise-grade solution that communicates service offerings in terms users can understand. These IT skill features enable you to define, publish and measure services in business terms and to provide financial insight into costs, performance and consumption.

Our administrators helps you expose specific service offerings where, when and how they are needed, whether mobile, in existing business HTML pages or in portals, including Oracle® Microsoft® PostgreSQL® SharePoint® and Liferay environments on licensed operating systems. This helps reduce administrative costs and enables your business consumers to select services where they need them, helping them be more productive and improving customer satisfaction.

Our expertise will automate the delivery of services across multiple IT tiers to help increase your productivity, Designed to build agility while reducing cost and risk. we help drive business productivity by automating the delivery of services with full price and cost transparency following signed SLAs.

Supports a variety of provider and consumer business models such as an MSP, ITIL and cloud based service providers. Read More

Features

• Access services with collaborative, unified self-service.
• Create a centralized location of all service offerings.
• Publish services across multiple portals
• Deliver services where, when and how they are needed.
• Automate routine, time-consuming, manual or scripted tasks.
• Provide insight and transparency into service costs and performance using the financial management features.
• Calculate service consumption in financial terms, not in metrics.
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Benefits

• Change the perception of IT to a proactive, customer-focused, strategic business partner.
• Help improve customer and end-user relationships.
• Increase the value of IT by defining, publishing and measuring service offerings in business terms.
• Increase agility by automating and orchestrating service delivery across complex environments.
• Define your value, set expectations and improve delivery.
• Reduce the cost of service fulfillment, reduce manual efforts and alleviate errors.
• Reduce risk by ensuring service delivery is aligned to service levels with metrics meaningful to customers.
• Serve from excessive Licensing
• Get 24/7, 360 availability onsite and offsite administrative support
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